STATEMENT OF PURPOSE & SERVICE USER / RESIDENT GUIDE
1. Aims and Objectives of the Service
- Lucien and Marcel Home Care Ltd aims to provide the highest quality of care to our Service Users, their families or representatives.
- To place the Service User first at all times.
- To be courteous, polite and empathic in all of our affairs.
- To safeguard Service Users and staff from harm or abuse.
- To deliver services which fully reflect the needs, wishes and preferences of our Service Users.
- To promote and enhance the independence of our Service Users
- To provide a service this is professional and trustworthy.
- To continually improve and develop the quality of staff and best practice by robust recruitment and selection policies and training and development of staff.
- To involve and listen to Service Users, families and representatives.
- To promote an ethos of values which respect the diverse and cultural differences of our staff, Service Users and the community
2. The Types of Services Provided
Lucien and Marcel Home Care Ltd is registered with the Care Quality Commission for the delivery of Regulated Services to adults. Personal Care.
The defined Regulated Activities are delivered to a wide range of Service Users which include the following.
- Older persons (65+)
- Physical disabilities
- Learning Disabilities
- Dementia
- Mental Illness
- Sensory impairment
- Younger Adults aged 18-65
- Transitional Adults (Moving from Children to Adult Services)
Lucien and Marcel Home Care Ltd provides a service which is tailored to the needs of the individual service user who can no longer manage to maintain themselves without support. Our support services include [Amend as appropriate]
- Personal care to include washing, dressing, bathing, toileting.
- Domestic duties to include washing up, cleaning, laundry etc.
- Maintenance duties to include shopping, food prep, pension collection.
- Social duties to include engaging with clients, enabling, motivating and friendship
- Monitoring duties to include medication, health related activities, recording appropriately tasks undertaken.
3. Accessing our Service.
- Our referral system and who can refer See care services operations
- Our services available via our local Authority funded Service Users.
- Services available to self-funded Service Users.
- Services available to Direct Payment Service Users.
- Our assessment and care planning system See Policy
- Our service is available e.g. weekend or evening assessment visits etc.
4. Delivery of Service
After completion of the care planning process Lucien and Marcel Home Care Ltd will ensure that all documentation is agreed and signed by all parties. Where applicable a contract will be issued.
On commencement of the service the Service User will be kept fully informed of who will deliver the service e.g. key worker, regular care worker or via a schedule of visits.
5. Philosophy of Service.
Lucien and Marcel Home Care Ltd seeks to maintain and promote the independence of the individual and regards itself as an enabling rather than a doing provider. We strive to work with Service Users, their families or their representatives in order to deliver a tailored and individual service.
- Self Care statement.
It is important that Service Users and their families or their representatives engage with us in the promotion of self-care and independence of the Service User. We encourage our Service Users to work positively with their assets whilst we assist with their deficits.
- Infection Control statement
As part of the new registration requirements the Department of Health issued a Code of Practice on Infection Control which Lucien and Marcel Home Care Ltd has implemented in full. Our infection and Prevention Control lead is Elizabeth Wongop.
They are responsible for ensuring our compliance in this particular area. From time to time infection incidents occur such as localised outbreaks of Norovirus or diarrhoea and vomiting which mean the imposition of safeguards to prevent further infection will need to be put into place. Where practical, Service Users, their families or representatives will be involved in any such discussions or arrangements in order to assist in controlling the further spread of infection.
As part of our registration and inspection regime we have to comply with government legislation and our contractual obligations to Local Authorities. In addition the protection and safeguarding of Service Users is paramount.
Safeguarding Statement
As part of our duty of care to Service Users and staff their protection and safeguarding is at the core of all we deliver. From time to time incidents occur which need to be placed in a safeguarding context. When this happens Lucien and Marcel Home Care Ltd will work with multi agency partners, Service Users and staff in any investigation which needs to take place. We are aware of how distressing such an investigation can be and will through support and assistance seek to minimise any such distress whilst fulfilling our duty of care and legal obligations.
Complaints Statement
In order that we can continually strive to improve our services, complaints are a very useful barometer in evidencing the quality of our services. We therefore encourage service Users, their families or representatives to discuss openly with us any aspect of their care which in their experience falls short of the standards expected. Please do have the discussion and where we cannot resolve together the issue we will support and assist you in taking the matter further. We respectfully remind you that unless we know what is wrong we do not have the opportunity to put it right.
Quality Statement
As part of the Regulatory requirements of the Health and Social Care Act 2008 (Regulations 2014) we are required to assess and monitor the quality of our service provision for inspection purposes. From time to time we therefore need to assess the quality of service and we use questionnaires and audits to ensure that we are gathering the information required. By interrogating the data we are able to present this in a way that evidences our compliance. Lucien and Marcel Home Care Ltd is aware of the difficulty of engaging Service Users in quality monitoring and will seek with them to develop more initiative and user friendly ways of measuring quality. All quality reports are available to Service Users, their families or representatives on request and in a format suitable for their needs.
6. A-Z of policies
[See attached Policy index]
7. Provider information
- Statement of Business
Lucien and Marcel Home Care Ltd was formed in 2017, the company has a senior management team of directors/partners who manage the business on a day to day basis
- Lucien and Marcel Home Care Ltd
- Ms Elizabeth Wekew Wongop
- The Business Address, Telephone number and e-mail Contacts of all locations.
- The Care Quality Commission Location Number.
- Employer and Public Liability registration number
- Data Controller and Information Commissioner Office registration
- Companies House registration. Where appropriate.
This Service User/ Resident Guide is available